Frequently Asked Questions

Do you accept returns?

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

How much is your delivery charge?

All orders over the value of £100 are delivered free of charge and delivery on orders under £100 are charged at a one-off fee of £9.99.

What do I do if my product arrives damaged?

In the unlikely event that your product arrives in less than perfect working order please contact us immediately to arrange your replacement.

Can I pay on invoice?

Yes, you can create a pro-forma at checkout which can then be signed and faxed/emailed back to us whereby we can supply you with an invoice for payment.

What forms of payment do you accept?

We accept credit/debit cards, bank transfers and cheques.

Can I supply my own artwork?

Please see our ‘Own Artwork’ page here for full details.

Do your displays include printed graphics?

All printed graphics are included unless stated.

What does your free design service include?

Visit our ‘Free Design’ page here for full details.

What guarantee do your products carry?

All our hardware carries a minimum of 2 years with some systems (e.g. Twist) extending to a lifetime hardware guarantee.

What if I cannot see the product I need?

If you do not immediately see the display you require please give us a call and speak to one of our friendly staff who will be more than happy to discuss your requirements.

What is your turnaround time?

We like to keep turnaround down to 2-3 working days from approval of artwork on all products requiring graphics (e.g. banner stands and pop-ups) and 1-2 working days for ‘off the shelf’ products (e.g. poster frames and light boxes)